ScheduleVIEWtm FAQ's

The following is a list of frequently asked questions that we are often requested to explain to our clients. You may wish to read the entire page of questions and answers or just select your specific questions by clicking the links below.

1. I'm getting Access Violation Error.

2. Can we use ScheduleVIEWtm on more than one Computer?

3. How do I prevent Corruption?

4. Can you Customize/Modify the program for us?

5. Cannot create a new Database.

6. What Database Language does your ScheduleVIEWtm use?

7. Do I need a dedicated computer to use your client appointment scheduling software?

8. Default Provider warning.

9. I'm having trouble downloading the Demo, what can I do?

10. Email specifications.

11. 'File in Use' Error

12. Freezing and hourglass

13. Can I import or export data with your scheduling software program?

14. Invalid Variant Operation

15. What Language is ScheduleVIEWtm written in?

16. Options screen background is black.

17. Does ScheduleVIEWtm interface with a Palm or Handheld device?

18. Can two People use the scheduler at the same time from different computers?

19. How do I configure ScheduleVIEWtm for the different Postal Codes and Phone Number Formats used in my country?

20. Can ScheduleVIEWtm show more than one Provider's schedule?

21. Challenges in registering your scheduling software program .

22. Remote Access to ScheduleVIEWtm

23. If I buy a single user version now, can we add more Users later?

24. What Windows operating systems will ScheduleVIEWtm work with?

25. I get an error that says "UNRECOGNIZED DATABASE FORMAT", what should I do?

26. Can I use ScheduleVIEW(tm) on my wireless network?

27. What are the System Requirements for ScheduleVIEW(tm)?

28. What models of Dymo LabelWriter are compatible with ScheduleVIEW(tm)?

29. What QuickBooks(tm) programs will ScheduleVIEW(tm) PLUS synch with?

Q1: I'm getting Access Violation Error.

A: Check to see what version of ScheduleVIEWtm you have and make sure all your computers are running the same one.  To get the newest version, open ScheduleVIEWtm and click on 'Help'    'Support on the web'    'Check for Updates' and follow the prompts.  Do this on every computer.

Q2: Can we use ScheduleVIEWtm on more than one Computer?

A: Yes, ScheduleVIEWtm supports various kinds of Windows networks, from simple 'peer-to-peer' hook-ups to large-scale local area networks (LAN's). Consult your system administrator for help on your existing network. For new networks, click on Windows 'Start' 'Help' 'Contents' 'Connecting to Networks' to learn about your options. For instructions on how to setup ScheduleVIEWtm on your network you may call or email us for detailed instructions with screen-shots, which can be emailed to you.   Email support@scheduleview.com for a detailed 'How-to' for Network Setup.

Q3: How do I prevent Corruption?

1. Avoid the loss of power or power fluctuations (An Uninterruptible Power Source battery backup will prevent this)
   

2. Avoid dropping network connections.
   

3. Compact the database frequently: Click on 'File' 'Database Utilities' 'Compact and Repair'
   

4. Do not run IPX on a Windows NT-based Server where Jet databases are located across the network and the client is Microsoft Windows '95 with Internet Packet Exchange/Sequenced Packet Exchange (IPX/SPX). Instead, run TCP/IP.
   

5. Verify that the latest Microsoft Jet Service Pack is installed on all client machines that access the database file.

Q4: Can you Customize/Modify the program for us?

A: If desired, Selent and Associates can install and customize ScheduleVIEWtm for your organization. Please contact a sales representative to discuss your application and receive a proposal. Minimum customization fee is $10,000.00. However, we welcome and invite your suggestions. Email us at suggestions@scheduleview.com. 

Q5: Cannot create a new Database.

A: When creating a new database, only alpha characters can be used; not ANY punctuation.

Q6: What Database Language does your ScheduleVIEWtm use?

A: ScheduleVIEWtm is based on Microsoft 'Access' relational database management system, but does not require Access on your computer.

Q7: Do I need a Dedicated Computer to use your software?

A: A dedicated computer is not needed. A central file server improves performance on networked systems which serve many user, but is not required.

Q8: Default Provider warning.

A: If you get: 'You are trying to schedule this appointment to a provider different than "default provider" for this customer. Is this OK?' This is a prompt you are able to turn off if you wish to: Click on File - Options - Preferences - Scroll down to 'warn when scheduling to a non-default provider' and remove the checkmark.

Q9: I'm having trouble downloading the Demo, what can I do?

A: Download the software during off peak hours when Internet traffic is low. A download accelerator such as DAP from CNet can also help by speeding up the download process, automatically resuming failed downloads and starting the download automatically at any scheduled time.

B: Alternatively, we can mail a copy of the demo CD-ROM to you. To order the Trial Version on CD-ROM ... click the "Demos" tab on any main page, or email a request with your address to support@scheduleview.com.

Q10: Email specifications.

A: ScheduleVIEWtm must have a POP3 email system and SMTP. Please note that a lot of ISP (Internet Service Providers such as AOL, Earthlink and others will not allow you to send email using ScheduleVIEW(tm).  However in version 2 of ScheduleVIEW(tm), we will have the ability to use your default email account (such as Outlook or Outlook Express) to send reminder messages.

Q11: 'File in Use' Error

A: When trying to open ScheduleVIEWtm for the first time on workstations, if you get this error, check the sharing on the server. Click on 'My Computer' Right click on your C drive Click on 'Properties' click on 'Sharing' change from 'Read Only' to 'Full.'

Q12: Freezing and hourglass

A: If program freezes when opening or backing up: Go to 'My Computer' 'Control Panel' Display' 'Settings' Change display colors to 256 or above. 

Q13: Can I Import or Export data with your program?

A: ScheduleVIEWtm can import and export customer, provider and resource files. Data can be easily imported from other systems by saving it as plain text in the CSV (comma separated value) format. For an emailed walk-through with screen shots, please email a request to support@scheduleview.com.

Q14: Invalid Variant Operation

A: Your trial period has ended. Please call us to order, or you can get an extension of your trial period. (Sometimes this warning comes up after you download an update. In this case click on 'Register' and enter your information again.)

Q15: What Language is ScheduleVIEWtm written in?

A: ScheduleVIEWtm is written in 'Delphii'.

Q16: Options screen background is black.

A: Click on My Computer - Control Panel - Display - Settings - Advanced - Performance - Lower the 'acceleration' to about 1/3rd and try again. 

Q17: Does ScheduleVIEWtm interface with a Palm or Handheld device?

A: Sorry, not yet. (Join our e-mail notification system to be alerted when this feature becomes available.)

Q18: Can two People use the scheduler at the same time from different computers?

A: When networked, the system can support as many 'users' as there are terminals on the network. For small numbers of users, ScheduleVIEWtm supports Windows "peer-to-peer" networks, which are relatively easy to set up. See your online Windows "Help" file for details or email for a detailed 'How-to' at support@scheduleview.com.

Q19: How do I configure ScheduleVIEWtm for the different Postal Codes and Phone Number Formats used in my country?

A: Click "File|Options|Customize|Edit Masks", click the browse button then click "Other Masks" and choose the appropriate country abbreviation.   Email for a detailed 'How-to' at support@scheduleview.com.

Q20: Can ScheduleVIEWtm show more than one Provider's schedule?

A: Yes, you create 'Groups' or columns which include as many people or resources as you wish, and the view will show the data for all providers or resource in the group you've selected. (You may call or email and we will email you a how-to with page shots.  Email for a detailed 'How-to' at support@scheduleview.com.

Q21: Challenges Registering your software.

A: Error message: failed to create key 1.0.0.0.:

1. All letters need to be capitalized
   

2. Make sure that the number 0 is not mixed up with the letter O.
   

3. Check to see if you logged onto your computer as 'Administrator'
   

4. Check to make sure all the computers in your office have the same version of ScheduleVIEWtm running.

Q22: Remote Access to ScheduleVIEWtm

A: You can use programs such as Microsoft Windows Terminal Services, Citrix, or PC Anywhere.

Q23: If I buy a single user version now, can we add more Users later?
A:  Yes, currently additional users are $110.00.

 

Q24:   What Windows operating systems will ScheduleVIEWtm work with? 
A:  Current versions of Windows '98, ME, NT, 2000 or XP; by "Current" we mean that you have to have the latest windows updates installed from Microsoft.  To update to the current version, you can click TOOLS on Internet Explorer and then click Windows Update. Then you will be asked if you want to scan for updates; be sure to download and install all CRITICAL UPDATES and DRIVER UPDATES.

We use the monthly view to find openings at a glance, and the drag-n-drop confirmation feature is great protection!  The ability to print the chart is really good for my guys because that's how they're used to viewing their schedules. - M.A. , Satellite Installation

The reports such as "No Show" and the history of each client/customer is very helpful and has eliminated the need for several different bookkeeping procedures. - Jude, Music Instrument Sales and Instruction