ScheduleVIEW  FAQ's

 

The following is a list of frequently asked questions that we are often requested to explain to our clients. You may wish to read the entire page of questions and answers, or just select your specific question by clicking on the link below.

  1. I'm getting Access Violation Error.

  2. Can we use ScheduleVIEW on more than one Computer?

  3. How do I prevent Corruption?

  4. Can you Customize/Modify the program for us?

  5. Cannot create a new Database.

  6. What Database Language does your ScheduleVIEW use?

  7. Do I need a dedicated computer to use your ScheduleVIEWclient appointment scheduling software?

  8. Default Provider warning.

  9. I'm having trouble downloading the Demo, what can I do?

  10. Email specifications.

  11. 'File in Use' Error

  12. Freezing and hourglass

  13. Can I import or export data with your scheduling software program?

  14. Invalid Variant Operation

  15. What Language is ScheduleVIEW written in?

  16. Options screen background is black.

  17. Does ScheduleVIEW interface with a Palm or Handheld device?

  18. Can two People use the scheduler at the same time from different computers?

  19. How do I configure ScheduleVIEW for the different Postal Codes and Phone Number Formats used in my country?

  20. Can ScheduleVIEW show more than one Provider's schedule?

  21. Challenges in registering your scheduling software program .

  22. Remote Access to ScheduleVIEW

  23. If I buy a single user version now, can we add more Users later?

  24. What Windows operating systems will ScheduleVIEW work with?

  25. I get an error that says "UNRECOGNIZED DATABASE FORMAT", what should I do?

  26. Can I use ScheduleVIEW on my wireless network?

  27. What are the System Requirements for ScheduleVIEW?

  28. What models of Dymo LabelWriter are compatible with ScheduleVIEW?

  29. What QuickBooks programs will ScheduleVIEW PLUS synch with?

 


Q1: I'm getting Access Violation Error.

A: Check to see what version of ScheduleVIEW
you have and make sure all your computers are running the same one.  To get the newest version, open ScheduleVIEW  and click on 'Help'    'Support on the web'    'Check for Updates' and follow the prompts.  Do this on every computer.



Q2: Can we use ScheduleVIEW on more than one Computer?

A: Yes,
ScheduleVIEW supports various kinds of Windows networks, from simple 'peer-to-peer' hook-ups to large-scale local area networks (LAN's). Consult your system administrator for help on your existing network. For new networks, click on Windows 'Start' 'Help' 'Contents' 'Connecting to Networks' to learn about your options. For instructions on how to setup ScheduleVIEW on your network you may call or email us for detailed instructions with screen-shots, which can be emailed to you.   Email support@scheduleview.com for a detailed 'How-to' for Network Setup.



Q3: How do I prevent Corruption?

  1. Avoid the loss of power or power fluctuations (An Uninterruptible Power Source battery backup will prevent this)

  2. Avoid dropping network connections.

  3. Compact the database frequently: Click on  'File'  'Maintenance'  'Compact and Repair'

  4. Do not run IPX on a Windows NT-based Server where Jet databases are located across the network and the client is Microsoft Windows '95 with Internet Packet Exchange/Sequenced Packet Exchange (IPX/SPX). Instead, run TCP/IP.

  5. Verify that the latest Microsoft Jet Service Pack is installed on all client machines that access the database file.


Q4: Can you Customize/Modify the program for us?

A: If desired, Selent and Associates can install and customize
ScheduleVIEW for your organization. Please contact a sales representative to discuss your application and receive a proposal. Minimum customization fee is $10,000.00. However, we welcome and invite your suggestions. Email us at suggestions@scheduleview.com


Q5: Cannot create a new Database.

A: When creating a new database, only alpha characters can be used; not ANY punctuation.


Q6: What Database Language does ScheduleVIEW use?

A:
ScheduleVIEW is based on Microsoft 'Access' relational database management system, but does not require Access on your computer.


Q7: Do I need a Dedicated Computer to use your software?

A: A dedicated computer is not needed. A central file server improves performance on networked systems which serve many user, but is not required.


Q8: Default Provider warning.

A: If you get: 'You are trying to schedule this appointment to a provider different than "default provider" for this customer. Is this OK?' This is a prompt you are able to turn off if you wish to: Click on File - Options - Preferences - Scroll down to 'warn when scheduling to a non-default provider' and remove the checkmark.


Q9: I'm having trouble downloading the Demo, what can I do?

A: Download the software during off peak hours when Internet traffic is low. A download accelerator such as DAP from CNet can also help by speeding up the download process, automatically resuming failed downloads and starting the download automatically at any scheduled time.

B: Alternatively, we can mail a copy of the demo CD-ROM to you. To order the Trial Version on CD-ROM ... click the "Demos" tab on any main page, or email a request with your address to support@scheduleview.com.


Q10: Email specifications.

A: ScheduleVIEW
must have a POP3 email system and SMTP.  ScheduleVIEW has the ability to use your default email account (such as Outlook or Outlook Express) to send reminder messages. 

 

Some ISP's place restrictions on sending email through their servers, or do not allow 3rd party programs to send email through them.  You will need to check with your ISP to see if these limitations apply to your account.  [Note: This needs to be a POP3 account to work, ScheduleVIEW is not compatible with free type accounts such as Hotmail, Yahoo, etc.]

 


Q11: 'File in Use' Error

A: When trying to open
ScheduleVIEW for the first time on workstations, if you get this error, check the sharing on the server. Click on 'My Computer' Right click on your C drive Click on 'Properties' click on 'Sharing' change from 'Read Only' to 'Full.'


Q12: Freezing and hourglass

A: If program freezes when opening or backing up: Go to 'My Computer' 'Control Panel' Display' 'Settings' Change display colors to 256 or above. 


Q13: Can I Import or Export data with your program?

A:
ScheduleVIEW can import and export customer, provider and resource files. Data can be easily imported from other systems by saving it as plain text in the CSV (comma separated value) format. For an emailed walk-through with screen shots, please email a request to support@scheduleview.com.


Q14: Invalid Variant Operation

A: Your trial period has ended. Please call us to order, or to get a short extension of your trial period. (Sometimes this warning comes up after you download an update. In this case click on 'Register' and enter your information again.)


Q15: What Language is ScheduleVIEW written in?

A: ScheduleVIEW is written in 'Delphii'.


Q16: Options screen background is black.

A: Click on My Computer - Control Panel - Display - Settings - Advanced - Performance - Lower the 'acceleration' to about 1/3rd and try again. 


Q17: Does ScheduleVIEW interface with a Blackberry or Handheld device?

A: Sorry, it does not synch directly to handheld devices.  ScheduleVIEW PLUS will synch with MS Outlook, which in turn will synch with many hand-held devices. 


Q18: Can two People use the scheduler at the same time from different computers?

A: When networked, the system can support as many 'users' as there are terminals on the network. For small numbers of users, ScheduleVIEW
supports Windows "peer-to-peer" networks, which are relatively easy to set up. See your online Windows "Help" file for details or email for a detailed 'How-to' at support@scheduleview.com.


Q19: How do I configure ScheduleVIEW for the different Postal Codes and Phone Number Formats used in my country?

A: Click "File|Options|Customize|Edit Masks", click the browse button then click "Other Masks" and choose the appropriate country abbreviation.   Email for a detailed 'How-to' at support@scheduleview.com.


Q20: Can ScheduleVIEW show more than one Provider's schedule?

A: Yes, you create 'Groups' or columns which include as many people or resources as you wish, and the view will show the data for all providers or resource in the group you've selected. (You may call or email and we will email you a how-to with page shots.  Email for a detailed 'How-to' at support@scheduleview.com.


Q21: Challenges Registering your software.

 

A: Error message: failed to create key:

    1. All letters need to be capitalized

    2. Make sure that the number 0 (Zero) is not mixed up with the letter O.

    3. Check to see if you logged onto your computer as 'Administrator'

    4. Check to make sure all the computers in your office have the same version of ScheduleVIEW running.


Q22: Remote Access to ScheduleVIEW

A: You can use programs such as Microsoft Windows Terminal Services, Citrix, Logmein, etc.


Q23: If I buy a single user version now, can we add more Users later?
 

A:  Yes, currently additional users are $110.00.

 


Q24:   What are the Windows Operating Systems will ScheduleVIEW work with?

 

A: We recommend Windows 2000, XP Pro, Vista Business, Windows 7 Professional, Ultimate or above (with all the latest Windows updates). 

***We DO NOT Support Windows Home Editions***

 

 


Q25: I get an error that says "UNRECOGNIZED DATABASE FORMAT", what should I do?
 

A:  This means that you have a corrupted database.  Usually this happens when a computer that is running ScheduleVIEW gets turned off while the database is still open, power surges or failure, faulty networking hardware, or mismatched versions of the Jet Database Engine on your network of computers.

Send us the file via email to support@scheduleview.com and we will repair it.  (You may email for instructions on how to send us the file.)  YOU MUST include:

1. Company Name

2. Contact name and Phone Number

3. Serial Number

4. A brief description of your problem and error messages so we will know what to repair.  If you send us your database without this information, your repair will be delayed until it is received.  There is a charge for database repair, call for pricing.

 

 

Q26: Can I use ScheduleVIEW on my wireless network?

 

A: **WE DO NOT SUPPORT WIRELESS networks as lost or dropped packets can cause data corruption-- while wireless networks may work, we will not support or troubleshoot problems on wireless networks.

 

Q27: What are the System Requirements for ScheduleVIEW?

 

A:  Hardware Requirements:

We recommend Windows 2000, XP Pro, Vista Business, Windows 7 Professional, Ultimate or above (with all the latest Windows updates).  A 1GHz processor or above; 1-2 GB RAM as a MINIMUM; and at least 100MB free disk space (for program files). 

***We DO NOT Support Windows Home Editions***

 

Network Requirements:

We recommend Fast Ethernet 100 or gigabit network cabling; cards; and switching. 

**WE DO NOT SUPPORT WIRELESS networks as lost or dropped packets can cause data corruption-- while wireless networks may work, we will not support or troubleshoot problems on wireless networks.


**We DO NOT SUPPORT networking with Windows HOME Editions; Microsoft recommends Windows Professional for business networking.  Windows HOME edition is fine for copying files back on forth on a home network, but not for networking database applications.  We do not provide any support for any Windows HOME Edition.

 

 

Q28: What models of Dymo LabelWriter are compatible with ScheduleVIEW?: 

 

A: We recommend and support only the Dymo 300, 330, 330 Turbo, 400 and 400 Turbo models.   The Dymo label feature is available in ScheduleVIEW PLUS only.   Email for a detailed 'How-to' at support@scheduleview.com.

 

 

 

Q29: What QuickBooks(tm) programs will ScheduleVIEW PLUS synch with?

 

A: ScheduleVIEW PLUS will synch with QuickBooks Pro, Premier or Enterprise 2002 or newer.   Email for a detailed 'How-to' at support@scheduleview.com.

 


ScheduleVIEW Appointment Scheduling Software Is The
Easy "View-And-Click" Software For Organizing Your Appointments

Ready To Try ScheduleVIEWtm? Click Here Now For Your FREE Demo >>

Need More Information? Click Here Now For A Quick Tour >>
 

 

 

Questions or ready to order ScheduleVIEW
Appointment Scheduling Software? 
Please call:
866-877-8555
or 941-255-3126 

Fax: 503-907-7680

 

Scheduleview.com

23263 Harborview Rd

Port Charlotte, FL  33980

ScheduleVIEW(TM) Appointment Scheduling Software
Call us today at
1-866-877-8555 or 941-255-3126
Our sales and support team is ready to answer all your questions.

Try
ScheduleVIEW
Now!  

Free Demo
Click Here

 

We use the monthly view to find openings at a glance, and the drag-n-drop confirmation feature is great protection!  The ability to print the chart is really good for my guys because that's how they're used to viewing their schedules. - M.A. , Satellite Installation


The reports such as "No Show" and the history of each client/customer is very helpful and has eliminated the need for several different bookkeeping procedures. - Jude, Music Instrument Sales and Instruction

 


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