|
ScheduleVIEW™
Customer Support
Movie Tutorials:
-- Tutorials on the setup and use of
ScheduleVIEW™ are included on the CD ROM which was shipped with your order.
-- You can also view them by clicking on the 'Quick Tour' tab at the top of this page.
-- Or you can click here http://www.scheduleview.com/appointment-scheduling/scheduling-quicktour.htm.
Email How-To's:
You may request step-by-step instructions to be faxed or emailed to you. Send a specific explanation of your request to support@scheduleview.com, and we will send you detailed directions. When contacting us please include your Version #.
FAQ's:
Click here FAQ's for answers to Frequently Asked Questions.
Technical Support:
Support/training is given by phone and/or online with a high-speed internet connection.
When contacting us please include your Version #, Company Name, Serial # and Phone #:
A)
30 Days of Email Support: is included
with your initial
ScheduleVIEW™
order.
Send us a specific explanation of your
request to support@scheduleview.com and we will email you back.
B) 1 Hour of Telephone Support: is included with your initial
ScheduleVIEW™
order, to be used within the first 30 days of
purchase.
C)
Hourly Support: Technical or training support is $60 per hour, to be used in 15 minute increments, within 1 year.
D) 6 Months of Technical Support:
$197.00 for one contact. (With your initial order is $147.00)
E)
6 Months Technical Support + 2 Hours of Training:
$297.00 for one contact.
(With your initial order is $247.00)
Additional Support Services:
A)
Replacement
ScheduleVIEW™
Program CD ROM:
$30.00
B) Password Recovery: $30.00 per incident.
C) Lost Registration Replacement: $30.00 per incident.
D)
Data Conversion: $99.00 minimum, call for specific pricing. Data Conversion: $99.00 minimum, call for specific pricing.
E) Database Repair: Minimum charge is $60.00 per incident. There is no guarantee of
data recovery, for this reason we recommend daily backups be kept.
Manuals (Adobe Acrobat):
-- A ScheduleVIEW™
manual is included on the CD ROM which shipped with your order.
-- Or, click on your version below
to download a manual:
Version 1 Manual
in Adobe Acrobat
Version 2 Manual
in MSWord
Version 2 Manual
in Adobe Acrobat
System Requirements:
Hardware Requirements:
We recommend Windows XP Pro,
Vista Business, Windows 7 Professional, Ultimate or above (with all the
latest Windows updates); a 1GHz processor or above; 1-2GB RAM as
MINIMUM; and at least 100MB free disk space (for program files).
***We do not support Windows Home Editions.***
Network Requirements:
We recommend Fast Ethernet 100 or gigabit
network cabling, cards, and switching. Internet access is necessary for
periodic updates. (If you do not have internet access, you may call and
order an update on CDROM for $30.00.)
**We do not support wireless networks as
lost or dropped packets can cause data corruption -- while wireless
networks may work, we will not support or troubleshoot problems on
wireless networks. **
**We do not support
networking with Windows Home Editions; Microsoft recommends Windows
Professional for business environments. We do not provide any support
for any Windows Home Edition. **
Questions or ready to order the
ScheduleVIEW™
Appointment Scheduling Software?
Please call:
866-877-8555 or 941-255-3126
Fax: 503-907-7680
Scheduleview.com
23263 Harborview Rd Suite #1
Port Charlotte, FL 33980
|
