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ScheduleVIEW(tm)
Customer Support
Manuals (Adobe Acrobat):
Click on your version
for a link to a printable
ScheduleVIEW(tm)
or ScheduleVIEW(tm) PLUS manual:
Version 1 Manual in Adobe Acrobat
Version 2 Manual in MSWord
Version 2 Manual in Adobe Acrobat
Existing users, click here to upgrade to ScheduleVIEW™ ; 2.0
Movie
Tutorials:
For instructions on how to perform common tasks with you appointment scheduling software, go to http://www.scheduleview.com/learning.htm,
or click
on the 'Quick Tour' tab at the top of this page, for
links to tutorials on how to setup and use
ScheduleVIEW(tm).
Look for the
icon to view movie tutorials.
Email
How-To's:
Send us a specific
explanation of your request to:
and we will email you
back with detailed directions with page-shots.
FAQ's
Check this area for
answers to Frequently Asked Questions.
Users Forum
-
Discuss issues online with other users of
ScheduleVIEW(tm) appointment scheduling software. Share experience, ask questions, get (or give) answers.
Technical Support:
When contacting us please
include your Company Name, Serial # and contact
Phone #:
1)
1 hour of free telephone support is included, which
may be used within the first 30 days after your
purchase. After that, several support options are available for
ScheduleVIEW(tm). Please choose an option from the sidebar at the right.
2) 90 days of email support is also
included from date of purchase.
Send us a specific
explanation of your request to:
and we will email you back.
3) Support is also available on the
web at
www.scheduleview.com/support.htm
at no charge.
4)
You may purchase
support for $60. When you call, we will deduct the
minutes from the hour you purchased in $10/10 minute
increments. This can be either:
A) Phone Support and/or Training
B) Online Support and/or Training (requires a
high-speed internet connection)
Miscellaneous Support:
Data
Conversion:
$99.00
minimum, call for specific pricing.
Password
Recovery: $30.00 per incident.
Lost Registration
Replacement: $30.00 per incident.
ScheduleVIEW(tm)
Program CDRom: $30.00
Database Repair:
Minimum charge or
$30.00 per incident, billed at $60.00 per hour.
There is no guarantee of data recovery, for this
reason we recommend daily backups be kept.
Notification Group:
Join our email notification group and keep up with the latest news and developments about
ScheduleVIEW(tm)
System Requirements:
Hardware Requirements:
We recommend Windows 98
Second Edition or above (With all the latest
Microsoft updates); at
least a Pentium III 800MHz processor or above;
64-128MB RAM as MINIMUM; and at least 100MB free
disk space.
Network Requirements:
We recommend Fast
Ethernet 100 Base T network cabling; cards; and
switching.
**WE DO NOT SUPPORT WIRELESS networks
as lost or dropped packets can cause data
corruption-- while wireless networks may work, we
will not support or troubleshoot problems on
wireless networks.
**We DO
NOT SUPPORT networking with Windows HOME Edition;
Microsoft recommends Windows XP Professional for
business networking. Windows HOME edition is
fine for copying files back on forth on a home
network, but not for networking database
applications. We do not provide any support
for Windows HOME Edition.
**Internet access is
necessary for periodic updates. If you
do not have internet access, you may call and order
an update on CDRom for $35.00.
Questions or ready to order
ScheduleVIEW(tm)
Appointment Scheduling Software?
Please call:
866-877-8555 or
941-255-3126
Fax:
503-907-7680
Scheduleview.com
23263 Harborview Rd
Port Charlotte, FL
33980
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