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ScheduleVIEW™
Customer Support-Attention- due to a severe downturn in business, we will be closing ScheduleVIEW at the end of Sept, 2021. So many of our customers have been small businesses that have also gone out of business, its just creating a Domino ripple effect. We appreciate the support of our loyal customers thru the years! One of our tech support employees will be offering his service to help you as an independent contractor, but there will be no more updates or fixes to the program (although there hasnt been any major bugs in a year or two, if you want to keep using ScheduleVIEW, its your decision.) Lenny can be reached for support at 941-451-7399 or email at scheduleviewhelp@gmail.com, he will charge for support.
Connect with Support:
Click here to connect to Fast Support dot com
Screen Recording Programs Used By Support:
Screen Recorder for Windows XP
Problem Screen Recorder for Windows 7 and 8 and 10
Movie Tutorials:
-- Tutorials on the setup and use of
ScheduleVIEW™ are included on the CD ROM which was shipped with your order.
-- You can also view them by clicking on the 'Quick Tour' tab at the top of this page.
-- Or you can click here http://www.scheduleview.com/appointment-scheduling/scheduling-quicktour.htm.
Email How-To's:
You may request step-by-step instructions to be faxed or emailed to you. Send a specific explanation of your request to support@scheduleview.com, and we will send you detailed directions. When contacting us please include your Version #.
FAQ's:
Click here FAQ's for answers to Frequently Asked Questions.
Technical Support:
Support/training is given by phone and/or online with a high-speed internet connection.
When contacting us please include your Version #, Company Name, Serial # and Phone #:
A)
30 Days of Email Support: is included
with your initial
ScheduleVIEW™
order.
Send us a specific explanation of your
request to support@scheduleview.com and we will email you back.
B) 1 Hour of Telephone Support: is included with your initial
ScheduleVIEW™
order, to be used within the first 30 days of
purchase.
C)
Hourly Support: Technical or training support is $75 per hour, to be used in 15 minute increments, within 1 year.
D) 6 Months of Technical Support:
$197.00 for one contact.
E)
6 Months Technical Support + 2 Hours of Training:
$297.00 for one contact.
F) 1 Year of Technical Support:
$394.00 for one contact.
Additional Support Services:
A)
Replacement
ScheduleVIEW™
Program CD ROM:
$30.00 plus $25 Shipping/Handling- $55 Total.
B) Password Recovery: $75.00 per incident.
C) Lost Registration Replacement: $30.00 per incident. Codes are either Fedex'd or emailed when originally purchased, so please keep them in a safe place.
D)
Data Conversion: $199.00 minimum, call for specific pricing. Data Conversion: $99.00 minimum, call for specific pricing.
E) Database Repair: Minimum charge is $75.00 per incident. There is no guarantee of
data recovery, for this reason we recommend daily backups be kept and on many media (usb sticks)- as you do not want all your "eggs" in one basket (what happens if the hard drive or media stick goes bad?).
Manuals (Adobe Acrobat):
-- A ScheduleVIEW™
manual is included on the CD ROM which shipped with your order.
-- Or, click on your version below
to download a manual:
Version 1 Manual
in Adobe Acrobat format
Version 2 Manual
in MSWord format
Version 2 Manual
in Adobe Acrobat format
Version 3 Manual
in MS Word format
Version 3 Manual
in Adobe Acrobat format
Version 4 Manual
in MS Word format
Version 4 Manual
in Adobe Acrobat format
System Requirements:
Hardware Requirements:
We recommend Windows 7, 8 or 10 Professional, Ultimate or above (with all the
latest Windows updates); a 2GHz processor or above; 2-4 GB RAM as
MINIMUM; and at least 100MB free disk space (for program files). Our Sync function works only with MS Outlook stand alone and does not work with Exchange Server.
***We do not support Windows Home Editions.***
Network Requirements:
We recommend Fast Ethernet 100 or gigabit
network cabling, cards, and switching. Internet access is necessary for
periodic updates. (If you do not have internet access, you may call and
order an update on CDROM for $30.00.)
**We do not support wireless networks as
lost or dropped packets can cause data corruption -- while wireless
networks may work, we will not support or troubleshoot problems on
wireless networks. **
**We do not support
networking with Windows Home Editions; Microsoft recommends Windows
Professional for business environments. We do not provide any support
for any Windows Home Edition. **
Questions or ready to order the
ScheduleVIEW™
Appointment Scheduling Software?
Please call:
866-877-8555 or 941-255-3126
Fax: 503-907-7680
Scheduleview.com
23263 Harborview Rd Suite #1
Port Charlotte, FL 33980
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